: 7 secrets of building your online credibility #SeoSmo In a way, the Internet may be compared to the Wild Wild West. (Where do you think the acronym 'WWW' came from?) There is no real central authority

Posted in: #SeoSmo

7 secrets of building your online credibility
#SeoSmo

In a way, the Internet may be compared to the Wild Wild West. (Where do you think the acronym 'WWW' came from?) There is no real central authority that is in charge and many scam artists take full advantage of this. Especially as a small business owner with no large company name behind yours, building credibility in the prospect’s mind becomes crucial.

Here are seven ways to build your online credibility.

1. You may find it beneficial to place your picture (even a smugshot) on your website.

Brick and mortar stores have the advantage since the clerk has a direct face-to-face conversation with the customer. It is therefore easier to ‘connect’ and form a relationship.

I recently read an interesting thread on a marketing forum message board with several people giving their opinions on the pros and cons of placing your picture on your site. Most of the fears expressed were that people might be turned off by the owner’s ethnicity. Even though this is a real fear I think that the best reaction I read on this point came from an Italian-American small business owner. She said that she would not want to do business with someone who was prejudiced against her anyway – I thought to myself – “Problem solved!”

Your photo helps your visitor to reach across the great chasm of the Internet and touch your customer -– right from their monitors. Why do you think cellular phone customers are trading in their ‘old phones’ for the new ‘talk-to-me-and-see-me-at-the-same-time’ models?

2. Provide an audio message in your own voice.

This is closely tied to the former tip. It all has to do with feeling connected and human. We are not computers – we just use them. We have emotions and use them to communicate. There is nothing that can communicate emotions like the human voice.

I can still fondly remember those days before my family could afford a television. As children we often listened to those radio dramas. You were there in the center of the action. ‘The Loooooonee RRRRanger!” the gallop of the horses, the crackle of gunfire … trust me, you were there. You smelled the gunpowder and rode those horses!

What can you use your voice to do? At least it can say, “There is a REAL person behind this website”. In this our automated age REAL counts.

3. Place your PHYSICAL address and contact information on every page.

Here again you are being transparent and in the open about your identity and how you may be contacted. You have nothing to hide, and you do not intend to take their money and close down your website the next day.

Your address also adds a sense of structure to the very fluid environment of the Internet.